Privacy

Introduction

Healthway is committed to protecting your personal information. You are encouraged to read the information below. For further information or if you have any concerns or questions please contact us on (08) 9476 7000 / 1800 198 450 (Monday-Friday during office hours 8.30am – 5.00pm) or email us at healthway@healthway.wa.gov.au.

Personal Information collection and use

Healthway may collect personal information as part of its usual business processes.  This mainly includes information provided through grant and sponsorship funding application forms, subscribing to eNewsletters and data available from website access.

Personal information may be provided by organisations submitting a funding application form and consists of personal contact information (as nominated by the organisation) that would allow us to personally contact you, such as your name, home or mailing address, phone number and/or email address.

Personal information that is collected is kept strictly confidential.  Healthway only uses the personal information collected to carry out enquiries, dispute resolution and undertake its core functions.

However, funding applicants are advised that in some cases personal information may be passed to a third party that may be undertaking evaluation or other work on behalf of Healthway or as otherwise specified.

If you subscribe to any services on the Healthway website or provide any comments or feedback via email, then your email address and other personal information you may provide will be maintained on our mailing lists.

Your email address is confidential. When you email us:

  • We will record your email address;
  • We will only use your email address for the purpose for which you provided it;
  • We will not use your email address for any other purpose;
  • We will not disclose it to another party without your consent (though from time to time we may disclose your personal information to a party acting on behalf of Healthway); and

Any email correspondence sent to this site will be treated as a public record and will be retained as required by the Western Australian State Records Act 2000 and other relevant regulations.

All information collected by us by shall become and remain our property.

We use website analytical tools to help track links you visit before, during and after our site as well as overall activity on our website. We use this information to change and/or improve our website and your experience on our site.

Links

This website contains links to other sites. Please be aware that Healthway is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by this website https://www.healthway.wa.gov.au/.

Data quality and updating your details

Healthway maintains and updates the information we hold as necessary or when we are advised by individuals that their personal information has changed.

Personal information can be updated by sending an email to healthway@healthway.wa.gov.au with the details requiring changing or by calling us on (08) 9476 7000 / 1800 198 450 (Monday to Friday, 8:30am – 5:00pm).

Data security

Healthway takes reasonable steps to protect the information we hold against loss, unauthorised access, modification or disclosure, and against other misuse. The information collected is held on electronic databases and a number of measures are in place to safeguard personal information. Some information is also held on paper files. When no longer required, information in paper files is destroyed in a secure manner, in accordance with Healthway’s approved procedures.

Information stored in our electronic database, when no longer required, is deleted in a secure manner. The database maintains audit trails whenever information is accessed, including amendments or deletions on the database.

How we handle requests for access to personal information

You can request, access to details of the personal information that we hold about you at any time which we will provide to you free of charge, by contacting us on (08) 9476 7000 / 1800 198 450 (Monday-Friday during office hours 8.30am – 5.00pm) or email us at healthway@healthway.wa.gov.au:
We will respond to any such request for access as soon as reasonably practicable and in any event will acknowledge receipt within three business days of receiving your request.  We may require that you provide a written request for personal information.


Website privacy information

This site uses Piwik Analytics

Healthway uses Piwik an open source web analytics platform to collect Information such as:

  • Pages visited
  • Browser capabilities (e.g Java, Flash, etc…)
  • IP Address
  • The previous site visited
  • The type of browser used
  • Operating system.

Healthway uses Piwik to respect your privacy

We honor Do Not Track requests, you can easily opt-out with most browsers:

  • Firefox – Tools > Options > Privacy> Request that sites not track you.
  • Chrome – Settings > Show advanced settings > Send a “Do Not Track” request with your browsing traffic
  • Internet Explorer – Settings > Privacy > Tracking Protection > Add Tracking Protection.
  • Safari – Settings > Privacy > Ask websites not to track me.

This site uses the MaxMind GeoLite City database for geolocation. There is a local copy of the Geo-IP database which includes Country, Region (state) and City information. No data is sent to MaxMind or any third party.

Server Logs

The server logs all access including the IP Address and Time Stamp of each request. This could lead to personally identifiable information. However no attempt will be made to identify users or their browsing activities except, in the unlikely event of an investigation, where a law enforcement agency may exercise a warrant to inspect Healthway’s logs.

Last modified: 2016-06-08