Your feedback

Whether we’ve gone above and beyond or fallen short of your expectations, we’d love to hear from you. At Healthway we are committed to providing a quality service and welcome your feedback.

Our commitments to you   

Really listening and understanding:

  • We’ll be welcoming, put ourselves in your shoes, and make every effort to understand the issue you are raising with us
  • Working to find the best solutions for you
  • We’ll be flexible and work with you to find solutions.

Doing our best to resolve your query straight away:

  • If we need to investigate further, we’ll let you know what to expect and when you’ll hear from us
  • Doing the right thing by you, and the WA community
  • We’re committed to being ethical above all else, and not doing anything to jeopardise your trust in us.

Always striving to do better:

  • We strive to deliver excellence with every call, email, or interaction you have with us
  • We’re always keen to hear how we can improve our services
  • To do this properly we need your help. If you are not happy with our services or the way in which they are provided, please let us know so we can investigate and, if necessary, solve the problem.

The process outlined below has been established for your complaint to be heard, dealt with fairly and quickly, and your customer rights upheld.


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